La situación se esta escalando

Que idiotez jajaja. De

(Our down escalator is stopped for repairs, but customers are free to walk down it. There is also a clearly marked elevator near me as well as a staircase.)
Customer: “Excuse me, miss, do you work here?”
Me: “Yes. How can I help you?”
Customer: “Your escalator has stopped.”
Me: “I am sorry about that. It should be fixed soon.”
Customer: “So, am I stuck up here?”
Me: “…Sorry?”
Customer: “Do I have to wait here until it is fixed?”
Me: “Of course not. You can go anytime. We won’t hold you hostage.”
Customer: “But the escalator is broken.”
Me: “Yes, and we are sorry for the inconvenience.”
Customer: “How do I get down stairs?”
(At this point, we can both clearly see other customers walking down the broken escalator.)
Me: “Well, you are allowed to walk down the escalator, but if you feel uncomfortable with that, you can take the elevator or stairs behind me.”
Customer: “Well, when do you think it will be fixed?”
Me: “I’m sorry, I really don’t know. They don’t tell us that much about what is happening in the store.”
Customer: “I want to see a manager!”
Me: “Let me call one down for you.”
Customer: “What is your name?!”
(My coworkers have come to watch, and are trying not to laugh. Other customers have begun to laugh.)
Me: “My name is [name].”
(I call the manager, she comes down, and tells the customer the same thing I said.)
Customer: “Well, this place is trash!”
(Believe it or not, she found a chair and sat there for an hour until the escalator was fixed!)
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